Terms of Service

This is an English translation for your convenience. The Bulgarian version of these terms is binding.

These general terms govern the relationship between „Дъ Бук“ ЕООД and the customers of the online bookshop The Book at dbfgg.com when buying goods. Please read them before you order — you accept them explicitly by ticking the consent box before you place your order.

1. The merchant

• Company: „Дъ Бук“ ЕООД (The Book EOOD)
• Shop: The Book — online bookshop at dbfgg.com
• Company ID (ЕИК): 208855448
• VAT number: BG208855448
• Registered office: р-н Красно село, бул. „Цар Борис III“, 73, ет. 4, ап. 5, 1612 София, България. The correspondence address is the same.
• Phone: +359 877 770 628
• Email: contact@dbfgg.com
• Supervisory authorities: Consumer Protection Commission — 4A Slaveykov Sq., 1000 Sofia, kzp.bg; Commission for Personal Data Protection — 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, cpdp.bg.

2. Definitions

• Shop — the online bookshop The Book at dbfgg.com.
• Customer — anyone who places an order in the shop. A consumer is a customer who is a natural person buying for purposes outside their trade or profession.
• Order — a request to buy goods placed through the shop.
• Working day — Monday to Friday, except public holidays in Bulgaria.

3. Goods and prices

• Each product page shows the type of the product, its main characteristics and its unit price. Colours in photos may differ slightly depending on your screen.
• All prices are in euro (€) and include VAT — 9 % for books and 20 % for other goods.
• Delivery is not included in the product prices. It is shown separately in the cart and at checkout, before you confirm the order. The amount shown before you confirm is final — with all taxes and delivery costs.
• We charge no fee for paying by card. When you pay cash on delivery, the delivery price may include the courier's fee for the postal money transfer — it is shown at checkout before you confirm.
• A reduced price applies while it is shown on the site or while stocks last. Discount codes and automatic discounts are shown in the cart.
• Products marked „Pre-order“ have not arrived yet — the expected date is shown on their page.
• If a price is shown with an obvious error, we will tell you before we ship. You can confirm the order at the correct price or cancel it — then we refund everything you paid.

4. Account

You can order without an account. If you create one, you are responsible for the accuracy of your data and for keeping your password secret. Your account shows your orders and their documents, your return requests and your loyalty points.

5. Ordering and conclusion of the contract

1. Add products to the cart and go to checkout.
2. Enter your contact and delivery details, choose a delivery method and a payment method.
3. Review the summary — products, quantities, prices, delivery and total. You can correct anything until you place the order.
4. Tick the box to accept these terms and the privacy policy, and press „Place order“.

An order is an offer to buy. The contract is concluded when we confirm the order with the „Order confirmed“ email; for card payments, after the payment succeeds. The contract is concluded in Bulgarian. We keep the order, its data and the version of these terms you accepted. You receive the confirmation by email and, if you have an account, you can see the order there.

We may decline an order if a product is unavailable, if the data is incomplete or wrong, or if fraud is suspected. We will tell you and refund everything you paid within 14 days as described in section 11.

6. Payment methods

6.1. By card

• We accept Visa, Mastercard, Maestro, Diners Club International and Bcard cards.
• You pay on the secure payment page of BORICA AD, to which you are redirected after „Place order“. You enter your card details only there — they never reach us and we do not store them.
• Payments are protected by 3-D Secure — Visa Secure, Mastercard Identity Check, ProtectBuy (Diners Club) and b-secured (Bcard). Your card issuer may ask you to confirm with a code, an app or biometrics.
• The amount is charged in euro when the payment is approved, and then you receive the order confirmation.
• If the payment fails, your card is not charged. You can try again or choose another payment method. An unpaid card order is cancelled automatically after 60 minutes.

6.2. Cash on delivery

You pay the courier when you receive the parcel; the courier transfers the amount to the shop by postal money transfer.

6.3. Bank transfer

The account details are shown at checkout and in the confirmation email. Use the order number as the payment reference. We ship after the amount reaches our account. If it does not arrive within 5 working days, we may cancel the order.

6.4. Documents

For every sale you receive a sale document by email — for card payments after the payment, for cash on delivery and bank transfer when the parcel is shipped. If you need an invoice, write to us within 5 days of the payment.

7. Delivery

• We deliver within Bulgaria: to an address by Speedy courier, to a Speedy office, to a Speedy locker.
• The delivery price is calculated with the courier's tariff from the weight, the address and the payment method. It is shown at checkout, before you confirm. Delivery is free for orders over 100,00 €.
• We ship within 2 working days of confirming the order — for bank transfer, after the amount arrives. The courier usually delivers within 1–3 working days. Pre-orders ship as soon as the product arrives. If we cannot deliver within 30 days, we will tell you and you may cancel the order for a full refund.
• When we ship, you receive an email with the tracking number.
• Check the parcel in front of the courier. If it is visibly damaged, refuse it or have the courier write a report, and write to us.
• The risk of loss or damage passes to you when you receive the goods.
• If a cash-on-delivery parcel is not collected and comes back to us, the order is cancelled.

8. Cancelling an order before it ships

Until the order is shipped you can cancel it — write to us at contact@dbfgg.com or call +359 877 770 628 with the order number. We cancel it at no cost to you and refund everything you paid as described in section 11. After the order is shipped, you can return it under section 9.

9. Right of withdrawal (returns within 14 days)

• As a consumer you may withdraw from the purchase without giving a reason and without penalty within 14 days of the day you, or a person you name other than the courier, receive the goods.
• Online: click „Withdraw from contract here“ — the link is at the bottom of every page of the site and, for each order, in your account and in the order emails. Enter your name, the order number and your email and confirm with „Confirm withdrawal“. You will at once receive an email confirming the date and time we received your withdrawal.
• Other ways: submit a request on the „Returns“ page or send us an unambiguous statement by email or letter. You may use the model form at the end of these terms, but you do not have to. The deadline is met if you send your statement before it expires.
• Send the goods back within 14 days of your statement to: „Дъ Бук“ ЕООД, р-н Красно село, бул. „Цар Борис III“, 73, ет. 4, ап. 5, 1612 София, Tel. +359 877 770 628. You bear the direct cost of returning them.
• The goods must be in the condition in which you received them. You are liable for any diminished value resulting from handling beyond what is necessary to establish their nature.
• We refund all payments received, including the delivery cost (up to the cheapest standard delivery we offer), within 14 days of receiving your statement. We may withhold the refund until we receive the goods or proof that you have sent them.
• We refund using the same means of payment you used — a card payment is refunded only to the same card. Amounts paid cash on delivery or by bank transfer are refunded to the bank account you give us. We charge no fee for the refund.
• The right of withdrawal does not apply in the cases listed in Art. 57 of the Bulgarian Consumer Protection Act.

10. Complaints and legal guarantee

• We are liable for any lack of conformity of the goods with the contract that appears within 2 years of delivery, under the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods. You may ask for the goods to be brought into conformity (replacement or repair), for a price reduction or for termination of the contract.
• Make your complaint on the „Returns“ page — choosing that the product is damaged or defective, that you received the wrong product or that it does not match its description — or by email, with the order number, a description and, if possible, photos.
• We reply within 14 days. When the complaint is justified, we pay for returning the goods, and the replacement or refund follows within a reasonable time — usually within 30 days.

11. Refunds

• We refund when we decline or cancel an order, when you cancel an order or withdraw from the contract, and for justified complaints.
• Card payments are refunded only to the card that was used — by reversing the payment through BORICA. When the money appears in your account depends on your card issuer — usually within a few working days.
• Cash-on-delivery and bank-transfer payments are refunded to the bank account you give us.
• For every refund you receive a document by email.

12. Liability of the parties and penalties

• The shop undertakes to deliver the ordered goods in conformity with the contract and within the stated times. If it cannot fulfil an order — for example, a product turns out to be unavailable — it informs the customer and refunds the payment within 14 days.
• The customer undertakes to pay for the order by the chosen method and to give correct delivery details. The shop is not liable for delays caused by wrong details, an unreachable phone or an uncollected parcel.
• An unpaid card order is cancelled automatically (section 6.1), a bank-transfer order if the amount does not arrive in time (section 6.3), and a cash-on-delivery order if the parcel is not collected (section 7).
• Penalties: no penalties are payable by either party under these terms. When the contract is terminated, each party returns what it received — the shop refunds the payments under section 11 and the customer returns the goods.
• Neither party is liable for non-performance caused by force majeure — circumstances it could not foresee or prevent.

13. Payment security and personal data

• The site uses an encrypted connection (HTTPS). Card details are entered only on the secure page of BORICA AD and verified with 3-D Secure. The shop does not receive or store card numbers or CVV/CVC codes.
• We process your personal data under our Privacy Policy. We share it only with those without whom the order cannot be fulfilled — the courier, BORICA AD and the bank for card payments, our accountant, and our hosting and email providers. We do not use it for marketing without your explicit consent.
• We keep orders, the terms and consent you gave, and the delivery documents for at least 13 months from payment, as required by the bank that processes card payments.

14. Disputes

If you have a complaint, write to us — we aim to resolve every issue quickly. You can also complain to the Consumer Protection Commission (kzp.bg) or turn to its conciliation committees for out-of-court dispute resolution. Disputes not resolved by agreement are decided by the competent Bulgarian court. Bulgarian law applies.

15. Changes to these terms

We may change these terms. The new version is published on this page with the date of the change and applies to orders placed after it. Each order is governed by the version you accepted when you placed it.

Last updated: 29.10.2026

Model withdrawal form

(Annex 6 to Art. 52(1) of the Bulgarian Consumer Protection Act — complete and return this form only if you wish to withdraw from the contract.)