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Return a product

You can return a purchase within 14 days of receiving it without giving a reason. If an item is damaged, wrong or not as described, you can let us know within 2 years of delivery.

Request a return

Choose the order, the items you are returning and the reason.

Send the parcel

Once approved, you will get an e-mail with the return address and instructions.

Get your money back

We refund you within 14 days of receiving the items — to your card or by bank transfer.

Withdraw online

Just want to let us know you are withdrawing from your purchase? Use the withdrawal form — no sign-in and no need to pick items. You will get a confirmation by email right away.

Withdraw from contract here

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